Reliability
- We ensure an uninterrupted supply of drinking water to all service points. We comply with all legal and other requirements regarding drinking water quality and the operation of water supply systems and drinking water treatment facilities.
- We continuously collect and treat wastewater from connected properties and comply with all legal and other requirements regarding the quality of treated wastewater, the operation of sewer systems, and wastewater treatment and sludge processing facilities.
- We take care of the water management assets entrusted to us and continuously improve their condition.
- We strive to increase customer satisfaction by identifying and meeting their needs and expectations.
- We take a responsible approach to meeting the requirements of all stakeholders and fulfill all other legal obligations of a water management infrastructure administrator and operator.
- Employees are personally responsible for ensuring the professional quality of the services provided by the company and for their continuous improvement.
Proficiency
- Our employees are highly trained specialists.
- We have sufficient capacity in terms of modern machinery, transportation vehicles, and communication technology.
- In addition to our day-to-day operations, we develop water supply and sewer systems in the municipalities we serve.
- We provide construction and installation services, as well as the supply of mechanical, electrical, and information technologies.
- We draw on the expertise of SUEZ, a global water services group.
- We are constantly expanding our professional knowledge and enhancing the qualifications of our employees; we are members of the industry association SOVAK, and we strive to secure all the necessary information and resources to achieve our goals.
Economy
- We work under the supervision of the municipalities that are members of the Water Management Association of Western Bohemian Municipalities.
- We manage available financial resources prudently.
- We reduce operating costs by automating existing facilities, optimizing technological processes, and maximizing the capacity of our drinking water supply and wastewater treatment systems.
- We keep water and sewer rates, as well as rates for other services, below the Czech Republic average.
Environment
- We comply with officially established limits on the quality of treated wastewater discharged into the environment.
- We adhere to legal and other requirements related to environmental protection and ensure that our external suppliers also comply with them.
- We regularly assess and evaluate the environmental impact of our operations and ensure pollution prevention.
- We adapt to current environmental needs by utilizing modern technologies.
- All of our employees strive to minimize the impact of the company’s activities on the environment.
- As part of our commitment to sustainable development, we conserve energy and irreplaceable natural resources.
- We use renewable sources to generate electricity and heat.
Security
- We comply with statutory standards, legal and other requirements in the areas of occupational safety and health and fire protection.
- In all our activities, we prioritize the protection of the health and lives of our employees, colleagues, other individuals present at our workplaces, and nearby residents.
- We ensure safe and healthy working conditions to prevent workplace accidents and health hazards.
- We identify potential risks related to occupational safety and health and strive to minimize them.
- We maintain a constant state of emergency preparedness and regularly brief our employees on occupational safety and health principles.
- Through the labor union, we collaborate with employee representatives, who actively participate in discussions on all topics related to occupational safety and health.
Sustainability
- We comply with all legal and other requirements related to energy efficiency, energy use, and energy consumption.
- We reduce energy consumption in the buildings we operate through the efficient use of equipment, the regular replacement of mechanical and electrical equipment, the purchase of energy-efficient appliances, their regular inspection and maintenance, and the reduction of heat loss from buildings.
- We regularly monitor and evaluate the operation of individual facilities using remote data transmission. By analyzing this data, we prevent malfunctions that lead to energy inefficiency.
- We regularly review the energy inputs and outputs of the company’s individual operational units, incorporate proposals for improving energy efficiency into our goals and targets, and ensure sufficient resources are available to achieve them.
- As part of our planning, we support proposals for activities, modifications to technological processes, or the purchase of equipment that improves energy efficiency.
We are committed to the continuous improvement of our quality management system, environmental management system, occupational health and safety management system, and energy management system—including energy efficiency—to adhering to the principles of our adopted integrated management system policy, and to complying with legal and other requirements.